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What should I do when my Greensboro home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system shields your property – and your family – against the various risks you may face, like break-ins, flooding, and fire. Even though your home may be prepared, that doesn’t automatically mean you are. Do you know what to do if your Greensboro home alarm system goes off? The sound of an alarm is often jarring, disorienting, and may incite panic. Your best option is to stay level-headed and abide by these easy guidelines.

Actions to Take Whenever Your Home Alarm System In Greensboro Sounds

It’s a scenario no one wishes to face, but it’s also the reason why you put in a home alarm system from the outset. You’re roused in the middle of the night with the telltale sounding of an alarm after a security sensor has been tripped. Now what is your next move?

  1. Stay calm. This is simple to say but harder to accomplish when your home security alarm is blasting, and your pulse is racing. But keeping a cool head is the optimal way to assess what’s going on. Avoid the urge of trying to deal with the emergency alone but instead let your monitoring specialists and first responders perform their job.
  2. Protect your loved ones. Your primary concern should be your family members and leading them to safety. In the event of a break-in, this might mean going to a predetermined safe room as far away from access points as possible. Chances are your alarm immediately deterred the invader, but it’s always smarter to be safe than sorry. If there’s smoke or a fire, you ought to exit your house without delay.
  3. Grab your cell phone. In this day and age, most people take their cell phones with them always, but you might fail to pick it up during an emergency. You’ll want to have it. You’ll have the chance to keep in contact with your monitoring professionals and receive updates through your home security app.

Collaborate With Your 24/7 Monitoring Agents

Whenever your home alarm system in Greensboro goes off, your 24-hour monitoring specialists will act immediately. Their first step is to validate your alarm, and that involves communicating with you. The procedure they abide by depends on the type of emergency. To illustrate, when a medical emergency is triggered, a single effort will be made to get in touch with you before first responders are sent out. If you have a break-in - the most typical kind of event - a monitoring specialist will adhere to these guidelines to get in touch with you:

  • An attempt will be made to communicate with you using the central command panel. You will usually be required to supply a passcode.
  • If that isn’t successful, a call is attempted to your main contact number.
  • A secondary number or your first contact person is attempted next.
  • If you still can’t be reached, nearby police are deployed.
  • Your monitoring specialists will follow up with you again after emergency personnel are contacted.

If you're not in a situation where you can interact with the monitoring team, don't worry. Support will still be sent even if you're not available to substantiate the emergency.

Prepare for any crisis with a Vivint home alarm system in Greensboro

Get prepared for any crisis with a contemporary home alarm system in Greensboro from Vivint. Dial (336) 962-5081 to begin designing your home’s protection today.